Shipping FAQ
Do you ship worldwide & how much does shipping cost?
Yes - We ship our products worldwide, unless specifically mentioned on the product page or notified at the time of checkout. We offer all customers Domestic and International Shipping with tracking. We provide Worldwide Free shipping as mentioned below. We want your experience to be as smooth and upfront as possible - just the way we like it.
For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.
WORLDWIDE FREE SHIPPING
- Apparels & Sneakers - On orders of $70 USD & above
Note: Some of our products have FREE SHIPPING regardless of the size of the orders. Please see specific product page.
Exceptions to WORLDWIDE FREE SHIPPING
Women's sneakers low and high top - Currently NO Free Shipping to Canada.
What are your fulfillment & shipping times?
Standard Fulfillment & Shipping Times may be approximately as follows UNLESS specifically mentioned on the Product Page:
Domestic:
United States: 4 - 15 business days
International:
United Kingdom: 7 - 15 business days
Canada: 12 - 17 business days
Australia: 16 - 21 business days
Europe: 9 - 21 business days
Latin America: 10 - 25 days
Other countries: 14 - 30 days
Note: Some of the products may take longer times due to COVID-19 restrictions, even-though our intention is to bring products to you at the shortest possible time-frame. We hope you will bear with us.
Fulfillment / Processing Times
The times mentioned above under standard fulfillment & shipping times are inclusive of both. Orders may take 1-2 business days for processing after placing the order. It may take 2 - 7 business days for apparels as apparels are printed after receiving the order. We do not ship out on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at support@helseyquintoe.us and we'll help you out!